PubVista Refund Policy
This refund policy explains when PubVista subscriptions are refunded and how to ask for a refund. PubVista is sold through Paddle.com, our reseller and Merchant of Record, which processes every refund to the original payment method. A first payment can be refunded in full within 14 days.
Effective October 17, 2026. Contact: support@pubvista.com.
Refunds Within 14 Days
The first payment for a PubVista plan is refunded in full when you ask within 14 days of that payment. The same applies to the first payment after moving from a monthly to a yearly plan.
Cancelling After 14 Days
After 14 days, cancelling stops the next renewal and the plan stays active until the end of the period already paid. Partial periods are not refunded, except where the law of your country requires it.
Plan Changes
Moving to a larger or smaller plan is charged or credited for the rest of the current period at the time of the change, as calculated by Paddle.
How to Ask for a Refund
- Write to support@pubvista.com from the email address of the workspace owner, or reply to the Paddle receipt.
- Include the date of the payment or the Paddle order number from the receipt.
- Paddle processes the refund to the original payment method; banks usually show it within 5 to 10 business days.